Qualifications
To help you assess our capabilities, you will find various qualifications here. We are experts in different fields and complement one another as a strong team. For privacy reasons, the certificates shown here are mainly those of our managing director, Robin Israel.
Some qualifications and certificates:
Our method
If a watch has been in use for a long time, perhaps dropped, damaged by moisture or affected by unsuccessful repair attempts, reliable function cannot be restored through simple measures.
It takes a carefully considered sequence of inspections and work, without shortcuts, and a high degree of precision to carry out a flawless, high-quality repair.
This includes very specific details: thorough fault diagnosis; persistence in identifying the root cause; careful preliminary cleaning of the movement while it is fully disassembled; high precision in adjustment, assembly and lubrication; and an accurate, extensive final inspection.
Less obvious points also play a major role: a solid theoretical foundation, experience and practice with movements and repair methods, and finally a great attention to detail, the willingness to make the effort needed to do things “properly”, dedication and full concentration on the current service.
We have therefore made a habit of going the “extra mile” required for dependable quality in repairing a watch. As our mission already says: “We repair watches and clocks as they should be repaired …”
Precision servicing
Our method goes beyond an ordinary service: precision servicing.
Restoration
Always including material build-up by welding and precision lapping where necessary!
Special solutions
Even in difficult cases, we look for solutions rather than excuses!
Warranty commitment
At least two years’ warranty against defects! Accommodating and uncomplicated.
Our certifications
Certification means that a manufacturer continually audits us as an authorised service workshop, and that we have the workshop equipment, brand-specific specialist tools and training.
Omega
We are particularly qualified to service Omega watches, especially complicated chronographs, Speedmaster models and vintage watches.
Tag Heuer
Without TAG Heuer, the history of wristwatches would be only half as fascinating. We are delighted to have achieved certification.
Union Glashütte
We have recently also become a certified service centre for Union Glashütte.
Longines
Longines has a vintage tradition that need not stand in the shadow of brands such as Omega …
Rado
We are a Rado-certified service centre.
Further brands
We also hold full certification for Tissot, Mido and Certina.
Vintage Tissot models once stood in relation to Omega as Tudor does to Rolex. We also gladly accept these high-quality treasures.
Can’t find your brand?
Some brands do not offer a certification programme and sell spare parts and specialist tools to watchmaking workshops without conditions. We can fully repair these without difficulty. Some examples:
Chopard, Chronoswiss, Ebel, Fortis, Frederique Constant, Mühle Glashütte, Nomos Glashütte, Oris, Seiko, Sinn and many more …
Other brands
Through our experience with vintage watches, we are accustomed to working in difficult circumstances without a full spare-part supply. Please do not hesitate to ask us!
Equipment
To carry out every kind of repair on old, complicated pocket watches, many traditional and specialist tools are needed. To meet modern brand requirements for certification, however, certain state-of-the-art machines are also essential.
Some of our tools and machines:
Customer reviews
Kai B.
I had a watch serviced by Mr Israel. The result is outstanding: the watch runs perfectly again and looks like new …(Google review)
Philipp
If there were 10 stars, I would award them. It doesn’t get any better. Mr Israel truly is a master of his craft …(Google review)
M R
I entrusted my Speedmaster, which is over 20 years old, to Robin Israel for a complete service, and I am delighted. Shipping, communication and the work carried out: all excellent! …(Google review)
Paco Voegelin
Excellent service! I entrusted my Speedmaster to Mr Israel for repair. From the initial contact and communication about the quotation to return shipping, everything went absolutely perfectly …(Google review)